There is little difference between people, though that difference makes a great deal of difference. Leaders think differently than other people. This workshop will explore

If we can’t change the situation, we can make big changes in the way we handle the situation. The three things that can and will

Nonviolent communication (NVC) is also referred to as compassionate communication. NVC guides us to reframe how we express ourselves and hear others.  This approach to

Studies show that we are assessed by our customers (both internal and external) in four seconds or less. Although we may not intellectualize why we

DONA, MONA and Yoga Alliance Approved 2010 This program is designed to improve health care by empowering health care workers to practice ethical business judgement

Without a planned self-motivation program we risk becoming someone who seems to be unable to settle long enough to achieve our desired goals. The human

Whether you are face-to-face, on the phone, or receiving email, dealing with upset and difficult people requires an attitude check: your attitude. Learn the attitudes

Most adults are caregivers in one sense or another. Some have greater responsibilities than others but few are exempt. Being a caregiver can be such

We are changing the habits of a lifetime as we learn to speak from the heart. Are we willing to welcome our own and one