Studies show that we are assessed by our customers (both internal and external) in four seconds or less. Although we may not intellectualize why we are judging other or being judged, we have a “gut” feeling about them…”to trust or to not trust”. How do we impact others thru excellence and professionalism in those first four seconds?
- Create a collective mindset on professionalism and customer service
- Three elements of communication
- Five steps to defusing defensiveness
- Five steps to developing rapport
- Understanding the successful image formula