DONA, MONA and Yoga Alliance Approved 2010
This program is designed to improve health care by empowering health care workers to practice ethical business judgement and their own personal ethics by providing tools of communication that utilizes positive action language.
- Ethics defined: situational ethics, ethical business judgement, personal ethics
- Three elements of communication
- Building rapport or defusing defensiveness
- Using positive action language when making a request of self and others