There is little difference between people, though that difference makes a great deal of difference. Leaders think differently than other people. This workshop will explore leadership thinking. The difference between leadership and management Universal laws pertaining to human relationships and human organizations The foundation of leadership Leadership based on trust The four factors that develop …
If we can’t change the situation, we can make big changes in the way we handle the situation. The three things that can and will increase stress How the same three things can reduce stress and increase production and efficiency The three habits that must be learned to be a highly productive professional Fifteen mistakes …
The Highly Productive Professional: Well vs. Stress Management Read More »
Nonviolent communication (NVC) is also referred to as compassionate communication. NVC guides us to reframe how we express ourselves and hear others. This approach to communication emphasizes compassion as the motivation for action. Elements of communication Five steps to successful communication Four steps to expressing compassionately Expressing needs
Studies show that we are assessed by our customers (both internal and external) in four seconds or less. Although we may not intellectualize why we are judging other or being judged, we have a “gut” feeling about them…”to trust or to not trust”. How do we impact others thru excellence and professionalism in those first …
Excellence in Professionalism and Customer Service Read More »
DONA, MONA and Yoga Alliance Approved 2010 This program is designed to improve health care by empowering health care workers to practice ethical business judgement and their own personal ethics by providing tools of communication that utilizes positive action language. Ethics defined: situational ethics, ethical business judgement, personal ethics Three elements of communication Building rapport …
Without a planned self-motivation program we risk becoming someone who seems to be unable to settle long enough to achieve our desired goals. The human mind is such an orderly, systemic computer that it refuses to function under chaotic conditions. The true definition of success How to break out of a conditional existence The difference …
Effective Personal Productivity: Time Management Read More »
Whether you are face-to-face, on the phone, or receiving email, dealing with upset and difficult people requires an attitude check: your attitude. Learn the attitudes and skills to help you deal with challenging people. Attitudes and skills for dealing with difficult people Five steps to defusing defensiveness The importance of “positive phrasing” Dealing positively with …
Defusing Defensiveness: Dealing With Difficult People Read More »
Most adults are caregivers in one sense or another. Some have greater responsibilities than others but few are exempt. Being a caregiver can be such a gratifying experience and, at times, comes at the expense of one’s own health. What complete rest means and how to rest impacts the body and mind How exhaustion is …
Care of the Caregiver: The Art and Science of Self-Care Read More »
We are changing the habits of a lifetime as we learn to speak from the heart. Are we willing to welcome our own and one another’s stumbling, silence and discomforts as we replace automatic pilot with conscious speech? What am I really reacting to? What is my intention behind what I am saying? What feelings …
